For the tax year (TY) 2018’s outstanding tax refund requests, the Federal Tax Ombudsman (FTO) has ordered the Federal Board of Revenue (FBR) to resolve them and make sure the relevant commissioner reviews the case.
The government employee who filed the complaint had his application for the tax year 2018 refused since the application had no supporting documentation for his tax deductions.
The complainants’ request for a refund had previously been denied, according to the Chief Commissioner of Inland Revenue’s Regional Tax Office, since no such request was now pending.
The one-page order dated August 19, 2020, for the tax year 2018 categorically states in Paragraph 3 of the order that “Necessary evidence of tax payments is placed on record,” which FTO noted during the investigation of the subject complaint as a classic example of departmental inattention and incompetence.
However, the officer claims in the last paragraph of the same order that the taxpayer neither manually provided any information about tax deduction nor attached any documentation in support of the claimed refund. Given the aforementioned case circumstances, the refund claim is denied.
Contradiction and negligence are more than obvious; the aggrieved taxpayer was not given the chance to be heard before the rejection order was issued. Tax deduction principally refers to section 236K, which was based on CNIC and internally verifiable through FBR’s site, in addition to departmental focus.
In light of the aforementioned, the Ombudsman ordered FBR to pay the offended taxpayer’s tax refund for the 2018 tax year in accordance with the law and asked the responsible commissioner to review the contested decision.
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